Resolve Disputes, Reclaim Revenue.
An AI-powered agent designed to streamline the identification, categorization, routing, and initial resolution suggestions for customer payment disputes and deductions.
The Problem
Problem Solved:
Managing customer disputes and deductions manually is complex and time-consuming. It involves understanding the reason for the dispute, gathering documentation, routing it to the right team, and tracking resolution, all of which can delay cash collection and impact customer relations.
Key Features & Benefits
Key Features & Benefits:
- Faster Dispute Resolution: Speeds up the process of addressing customer claims.
- Improved Customer Satisfaction: Provides quicker responses and resolutions to customer issues.
- Recovery of Invalid Deductions: Helps identify and reclaim unjustified short-payments.
- Efficient Workflow: Automates routing to the correct personnel or department.
- Root Cause Analysis Support: Can help identify patterns in disputes for process improvement.
How It Works
How It Works:
NLP is used to understand the reasons for disputes from customer communications or remittance advice. Machine Learning (ML) models categorize disputes (e.g., pricing error, quantity discrepancy, damaged goods) and can predict validity. RPA automates the creation of dispute cases in the ERP and routes them to the appropriate team, potentially suggesting initial resolution steps or required documentation.
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