Empowering Suppliers, Efficient AP.
An AI-driven chatbot or virtual assistant integrated into a supplier portal, allowing vendors to self-serve for common queries like invoice status, payment status, and submission guidelines, reducing the burden on the AP team.
The Problem
Problem Solved:
AP teams spend considerable time responding to supplier inquiries about invoice status, payment timelines, and submission requirements. This reactive work detracts from more strategic AP functions.
Key Features & Benefits
Key Features & Benefits:
- Reduces Supplier Inquiries to AP Team: Frees up AP staff from repetitive questions.
- Improves Supplier Satisfaction: Provides instant, 24/7 support to vendors.
- Faster Issue Resolution for Suppliers: Empowers suppliers to find answers quickly.
- Streamlined Communication: Offers a centralized point for supplier interaction.
- Invoice Submission Support: Can guide suppliers on correct invoice submission.
How It Works
How It Works:
This agent leverages Natural Language Processing (NLP) and Generative AI to understand supplier queries and provide accurate information by integrating with the ERP or AP automation system. Machine Learning (ML) helps it learn from interactions and improve its responses over time. It can guide users through a knowledge base or access specific invoice data.
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