Overview
Indiqube, a leading provider of premium commercial co-working spaces, faced mounting financial and administrative challenges in managing lease collections across its growing portfolio of properties. Disparate billing cycles, complex payment terms, delayed receipts, and high Days Sales Outstanding (DSO) threatened cash flow stability and strategic financial planning. Leveraging a purpose-built SaaS collections platform, Indiqube achieved:
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40% reduction in DSO
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75% decrease in manual invoicing effort
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Real-time visibility into receivables across 30+ properties
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Improved cash flow predictability
Challenges
Indiqube’s finance team was struggling to keep up with a rapidly expanding portfolio of 30+ properties, each governed by its own lease terms:
Fragmented Billing Cycles:
Monthly, quarterly and annual invoices all needed to be tracked separately. Finance staff juggled multiple calendars, often missing due dates or generating duplicate bills.
Complex Payment Terms:
Tenants enjoyed custom SLAs, early-payment discounts, staged milestone payments and security-deposit reconciliations. Every invoice required manual review and ad-hoc Excel formulas to calculate penalties or credits.
Unreliable Collections Process:
Without automated reminders or escalation paths, tenants routinely paid late. Finance spent hours chasing down payments via email and phone, leading to inconsistent cash inflows.
High Days Sales Outstanding (DSO):
Receivables often sat unpaid for 60–90 days. The unpredictable cash-conversion cycle hampered monthly forecasting and delayed critical reinvestment decisions.
Our Approach
We rolled out LeaseFlow, a dedicated receivables module integrated with Indiqube’s existing ERP and CRM, delivering:
Unified Billing Engine
- Automatically generates invoices across all properties and billing frequencies.
- Pulls lease data in real time, ensuring accuracy and eliminating duplicate or missing bills.
Configurable Payment-Terms Workflows
- Admins define custom milestones, discounts, penalties and deposit rules via a no-code interface.
- Exception approvals route instantly to finance managers, complete with audit trails for compliance.
Automated Multi-Channel Reminders & Escalations
- Pre-due, on-due and overdue notices sent via email, SMS and in-app alerts.
- Over-15-day late invoices auto-escalate to senior leadership, prompting faster resolution.
Real-Time Receivables Dashboard
- Interactive charts track DSO trends, aging buckets and cash-flow forecasts.
- Drill-downs by property, tenant or region uncover collection bottlenecks at a glance.
Impact
40% Reduction in DSO:
Cut average Days Sales Outstanding from 68 days to 41 days within six months, freeing up working capital.
75% Decrease in Manual Invoicing Effort:
Finance reclaimed over 75 hours per month, redeploying staff to strategic analysis instead of data entry.
59% Fewer Overdue Invoices:
Invoices past 30 days dropped from 22% of receivables to just 9%, smoothing monthly cash inflows.
3× Improvement in Forecast Accuracy:
Cash-flow variance narrowed from ±25% to ±8%, empowering leadership to plan expansions with confidence.
Enhanced Tenant Satisfaction:
Transparent billing portals and timely reminders reduced disputes by 35%, strengthening client relationships.
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